for each department or regional office) or hundreds of UCC’s (e.g.

A UCC can be visualized as a contact center “micro service”. Agents can belong to one or several UCCs and can have multiple skills (competencies). Each UCC has its own settings, IVR menus and Agents. Please note that when adding any other dialogs like web chat on an UCC A Unified Contact Center, or UCC, is a queue of interactions (voice, email, IM, etc.) that are handled by Agents. The exact number of concurrent audio calls should be monitored using the Anywhere365 KPI “Concurrent AudioCalls” (summed for all instances). Windows 2012 R2 Standard or higher, fully patchedīest practices indicate that it is possible to handle up to 500 concurrent audio calls, or 200 concurrent audio calls if recording is enabled, when the recommended specifications are in place.

The following specification should be provisioned for each server.ħ2GB SAS 15K or SSD (Read IOPs: 700, Write IOPs: 350)ĥ0GB SAS 15K or SSD (Read IOPs: 700, Write IOPs: 350) It is recommended to provision the Anywhere365 virtual servers on separate hypervisors. These should be located in the same VLAN and datacenter as the Skype-for-Business Front End Pool that they will be connected to. The deployment of Anywhere365 in an active / standby configuration, requires two identically configured and resourced virtual servers. Server 2013 Deployment on Virtual Servers” technical whitepaper: In order to use Lync, a Microsoft Lync Server is required. Anywhere365 should be treated as any other Microsoft Skype-for-Business Server and therefore hypervisors should be configured in accordance to the “Planning a Lync Microsoft Lync (formerly Microsoft Office Communicator) is an instant messaging program designed for business use and is the successor of Windows Messenger. Server Specifications Hypervisor SpecificationsĪnywhere365 is supported on both VMware and Microsoft Hyper-V hypervisor platforms. The specifications, as described in this document, are advised by Anywhere365 in order to ensure the service will perform as desired.

Software requirements for skype